Privacy Policy
# Privacy Policy
Effective Date: June 2, 2026
## 1. Introduction
ZinBex AI we is committed to protecting your privacy and handling your personal information in a transparent and responsible manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our services, or interact with our AI-powered systems.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
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## 2. Business Information
Business Name: ZinBex AI
Business Structure: Sole Trader
Location: New South Wales, Australia
Website: zinbexai.com
Privacy Contact: [[email protected]](mailto:[email protected])
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## 3. Information We Collect
We may collect the following types of information:
### Personal Information
* Full name
* Email address
* Phone number
* Business information
* Contact details
### Service & Communication Information
* Contact form submissions
* AI chatbot conversations
* AI voice agent interactions
* SMS communications
* Email communications
* Appointment booking information
* Call recordings and transcripts
### Technical Information
* IP address
* Device information
* Browser information
* Website usage data
* Cookies and tracking data
### Payment Information
* Billing information
* Transaction details
Payments are processed through secure third-party payment providers. We do not store complete payment card information on our servers.
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## 4. How We Use Your Information
We use collected information to:
* Deliver AI automation services
* Operate AI voice agents and chatbots
* Provide customer support
* Manage appointments and bookings
* Process payments
* Deliver CRM automation services
* Improve service functionality
* Communicate with customers and prospects
* Send marketing communications where permitted
* Maintain security and prevent fraud
* Analyze website performance and user experience
ZinBex AI does not use customer data to train proprietary AI models.
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## 5. AI Data Handling
As an AI-focused agency, certain information may be processed using artificial intelligence technologies and automation systems.
### AI Conversations
Information submitted through AI systems may be processed to:
* Deliver requested services
* Respond to enquiries
* Automate workflows
* Provide customer support
* Maintain service quality
### Third-Party AI Providers
ZinBex AI does not use customer conversations, prompts, uploaded content, or submitted information to train proprietary AI models.
However, information processed through third-party AI providers may be handled in accordance with those providers' privacy policies, terms of service, and data processing practices.
Users are encouraged to review the privacy policies of any third-party services used in connection with our services.
### Human Review
Authorized personnel may review interactions where necessary for:
* Customer support
* Quality assurance
* Security
* Compliance
* Service improvement
### Automated Decision-Making
Certain automations may be used to:
* Route enquiries
* Schedule appointments
* Send communications
* Trigger workflows
Users may contact us to request assistance from a human representative.
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## 6. Cookies and Tracking Technologies
We may use cookies, analytics tools, advertising pixels, and similar technologies to:
* Improve website performance
* Understand visitor behaviour
* Measure marketing effectiveness
* Enhance user experience
* Monitor system performance
These technologies may include services such as Google Analytics and other marketing and analytics platforms.
You may disable cookies through your browser settings, although some website functionality may be affected.
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## 7. Third-Party Service Providers
We may use trusted third-party providers to operate our business and deliver services, including:
* OpenAI
* GoHighLevel
* Google Workspace
* Stripe
* Google Analytics
* Zapier
* Twilio
* Grok (xAI)
* Cloudflare
These providers may process information in accordance with their own privacy policies and terms.
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## 8. International Data Transfers
Personal information may be processed, stored, or transferred outside Australia by trusted third-party service providers.
These providers may operate servers in countries including, but not limited to, the United States and other jurisdictions where privacy laws may differ from those in Australia.
By using our services, you consent to such transfers where necessary for service delivery.
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## 9. Data Retention
We retain personal information for as long as necessary to:
* Deliver services
* Comply with legal obligations
* Resolve disputes
* Maintain business records
Information may be retained until a deletion request is received or until the information is no longer required for operational, legal, security, or compliance purposes.
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## 10. Data Security
We implement reasonable technical and organizational measures to protect personal information, including:
* Encryption technologies
* Secure hosting environments
* Password-protected systems
* Restricted access controls
* Security monitoring procedures
While we take reasonable steps to protect information, no method of transmission or storage is completely secure.
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## 11. Your Rights
Subject to applicable laws, you may have the right to:
* Access your personal information
* Request correction of inaccurate information
* Request deletion of your information
* Opt out of marketing communications
To exercise these rights, contact us using the details provided below.
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## 12. Marketing Communications
We may send service updates, newsletters, promotional messages, and marketing communications.
You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.
### SMS Consent
By providing your phone number, you consent to receive service-related communications, appointment reminders, notifications, and marketing messages where permitted by law.
You may opt out of marketing communications at any time.
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## 13. Call Recording Disclosure
Calls handled through our AI voice agents, communication systems, or support services may be recorded, transcribed, monitored, or analyzed for:
* Quality assurance
* Customer support
* Security
* Compliance
* Service improvement
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## 14. Children's Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take reasonable steps to delete it.
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## 15. AI Disclaimer
AI-generated responses, recommendations, summaries, and outputs are provided for informational and operational purposes only.
They should not be relied upon as legal, medical, financial, tax, or other professional advice.
Users are responsible for independently reviewing and verifying information before making decisions.
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## 16. Limitation of Liability
To the maximum extent permitted by law, ZinBex AI shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our services, AI systems, automations, communications, or generated outputs.
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## 17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with an updated effective date.
Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.
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## 18. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Curtis Black
Email: [[email protected]](mailto:[email protected])
Phone: 0499446672
Website: zinbexai.com